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 Essence of Australia

Sales and Service

H2EO AirCare Ultrasonic Diffuser Product Warranty

The Australian Essential Oil Company, subject to the exclusions contained below, warrants its H2EO AirCare Ultrasonic Diffuser Product to be free from defects in materials and workmanship under normal consumer usage for a period of 12 calendar months from the date of purchase.

This Warranty Does Not Cover:

1) Defects or damage resulting from use of the Product in other than its normal and customary manner;

2) Defects or damage from misuse, accident, or neglect;

3) Defects or damage from use of other than distilled, demineralized, deionized, or purified bottled water;

4) Defects or damage from use of impure or adulterated essential oils, or blends containing vegetable or massage oils, or synthetic carrier oils.

5) Defects or damage from improper testing, operation, maintenance, installation, adjustment, or any alteration or modification of any kind;

6) Breakage or damage caused by use of other than the specified mains supply voltage (120/240 VAC country-specific), or use of other than the original “as-supplied” power adapter;

7) Products disassembled or repaired by other than the Australian Essential Oil Company, or its authorised agents so as to adversely affect performance or prevent adequate inspection, verification, and testing to verify any warranty claim.

8) Products with labels removed or illegible serial numbers;

9) Defects or damage due to overfilling or spilling;

10) Marring such as scratches on any plastic surfaces and externally exposed parts resulting from normal use;

and/or

11) Damage resulting from normal wear and tear.

This limited warranty is the Buyer's exclusive remedy, applies to new diffusers purchased from the Australian Essential Oil Company, or its approved distributors and resellers, and is non-transferable.

Please retain your original purchase receipt. In the event of a warranty claim or return for repair, a copy of the purchase receipt should accompany the diffuser when shipped to the authorised agent.

In the event of a need for repair, warranty claim, purchase of spare parts, please contact:

The Australian Essential Oil Company
PO Box 158
Coraki NSW 2471
Australia

www.australessence.com

Australian Customers: The diffuser is to be shipped, in original carton, with the power adapter, and a copy of the original purchase receipt to the above address. Please enclose your full contact details for prompt action and return shipping.

Customers outside North America: Contact details for authorised service agents outside Australia will be found here www.plantextractsinc.com. The diffuser is to be shipped, in original carton, with the power adapter, and a copy of the original purchase receipt to the relevant service agent. Please enclose your full contact details for prompt action and return shipping.

Warranty claim: determination of the origin of any fault is the sole responsibility of the authorised agent. Repair or full replacement is at the sole discretion of the authorised agent. Shipping cost to the authorised agent is the responsibility of the owner. Return shipping cost of the repaired or replaced diffuser will be met by the authorised agent.

Non-warranty repair: damage to the diffuser or power adapter will be assessed by the authorised agent, and a quote and invoice for repair will be issued. Acceptance of the quote is to be accompanied by the invoiced amount. Costs of shipping to and from the authorised agent are the owner’s responsibility.

Spare parts: dispersal nozzles, lids, power adapters are available from Australian Essential Oil Company, Plant Extracts International Inc. and their authorised agents.